When it all works together

How capabilities collaborate for seamless experiences

The crisis: 2 a.m. Bangkok warehouse crash threatens thousands in productivity

Step 1
Digital assistance

Priya starts with instant diagnosis and troubleshooting via Unisys Digital Assistant. When the issue proves to be complex and can't be fixed through an automated agent, seamless escalation transfers her to a live agent with complete context.

Step 2
Agent assist

Agent assist routes Priya to Liu, a Thai-speaking warehouse systems expert, surfaces relevant documentation and automatically captures detailed troubleshooting notes.

Step 3
Touchless experiences

When they determine a server component needs replacement, Liu guides Priya to the smart tech café for immediate parts access and AR-guided repair instructions walk her through each step

The result

45 minutes from crisis to resolution. No waiting for business hours.

These are three capabilities that can work together to create powerful, comprehensive experiences that turn support from overhead into competitive advantage.