Industries leading by example
Across all industry sectors we surveyed, Financial Services organizations lead the pack. They show the strongest improvements from their digital workplace investments, followed by Professional Services and Retail and Consumer Goods.
Financial Services organizations are most likely to outperform on ROI, productivity and customer satisfaction, followed closely by Professional Services
Q: To what extent has your organization seen improvements in the following areas as a result of your current digital workplace solutions and services strategy?
Meanwhile, organizations in Healthcare and Life Sciences, Higher Education and Energy and Utilities have yet to realize these gains. Without the right strategy in place, progress stalls — more than 4 in 10 (41%) Healthcare and Life Sciences organizations report declining productivity, recruitment and training outcomes.
Underperforming industries need to implement urgent change, but leadership resistance is stalling the required transformation. Just over half (52%) of Healthcare and Life Sciences organizations say they will accelerate technology and AI transformation over the next 12 months, compared with 84% of Financial Services organizations. In the following sections, we set out the key differentiators between stalling and successful strategies.
Only half of Healthcare and 6 in 10 Travel and Transportation organizations plan to accelerate IT transformation
Q: We plan to accelerate our IT and AI transformation over the next 12 months. (Agree summary)
