Why intent matters as much as investment
Intent, as well as investment, is essential to the effective adoption of digital workplace services. Top-performing industries are laser-focused on productivity, while lagging industries are preoccupied with defensive measures, such as cost-cutting.
Only around half of Healthcare and Life Sciences organizations and Energy and Utilities organizations say they invest in generative AI primarily to boost productivity rather than to cut costs. In contrast, 78% of Financial Services organizations prioritize productivity over cost-cutting — second only to Technology, Media and Telecommunications organizations (80%).
Similarly, Healthcare and Life Sciences and Energy and Utilities organizations are around twice as likely as Financial Services and Professional Services organizations to say cost-cutting is a higher priority than employee experience when investing in new technologies.
Around one-quarter of Healthcare and Life Sciences and Energy and Utilities organizations prioritize cost-cutting over employee experience
Q: How would you describe your organization's approach to investing in adopting and planning for new technologies? (Cost-cutting is a higher priority than employee experience.)
The most successful industries strike a balance between internal economies and productivity. Digital workplace services can deliver efficiencies that enable employees to perform at their best and minimize downtime, both of which fuel overall business growth.
These initiatives require upfront investment — something that can deter organizations in challenging market conditions. But companies that take a long-term view stand to gain the most. Focusing on digital workplace services with proven ROI enables sustained productivity gains, drives innovation and ultimately strengthens commercial performance.
