Global lessons from regional leaders

Global digital workplaces are evolving quickly — but not necessarily evenly. The successes of European organizations demonstrate what is possible when companies innovate with technology, sustainability and the employee experience front of mind.

But regardless of location, all organizations must guard against complacency. New technologies, such as agentic AI, are reshaping the digital workplace, enabling the development of new working structures. The organizations that remain agile, adaptive and aligned with global trends will be best positioned to heighten productivity, resilience and long-term value.

Calls to action

1

Embrace both generative and agentic AI to build an IT support strategy that delivers timely and effective solutions for employees.

2

When developing digital workplace strategies, prioritize employees to boost productivity and retention rates.

3

As working arrangements evolve, strive to maintain an operational balance between cost, performance and environmental impact.

About the research

To understand how different sectors are implementing digital workplace services and which strategies drive the strongest performance, Unisys partnered with FT Longitude to conduct a global research study of 1,000 senior IT and business decision-makers in June and July 2025.

The study explored a broad series of topics and issues facing companies in the US (n=375), Europe (n=525) and APAC (n=100). Participants were either C-suite executives (n=133) or C-suite minus one from IT functions, e.g., SVPs, directors and heads of IT (n=867). Quotas were applied to ensure representation among a wide range of industries, titles and roles.

The findings are representative of these respondents only. The study utilized an online survey methodology.