Enterprise service management evolution

Service excellence drives business success, but keeping quality high while controlling costs isn't easy. Many organizations find themselves grappling with these common obstacles:

Fragmented operations across multiple systems and manual workflows

Strategic misalignment between business goals and service operations

Inconsistent experiences frustrating users across departments

Critical digital improvements delayed by competing priorities

Rising costs without matching service quality gains

Limited visibility preventing strategic service improvements

Enterprise service management (ESM) promises to address these challenges by extending IT service management principles across your entire organization. This approach unites IT, HR, finance, marketing, customer service, facilities management and security and compliance under common processes. However, rather than a one-size-fits-all implementation, ESM requires a thoughtful approach tailored to your organization's specific needs and maturity level.

With this guide, you'll discover:

Which ESM components directly address your current challenges
How to combine capabilities for maximum business impact
Why Unisys is uniquely positioned to support your ESM journey
Real-world success stories from organizations that have transformed their service delivery

Your ESM framework

Turn your current business processes and IT systems into high-performing assets. The right expertise, integrations and automation tools deliver what matters: better insights, smoother operations, clearer communication and lower operational costs.