Real results in action
03
How a global real estate leader rebuilt service delivery for better business outcomes
The breaking pointA leading real estate services firm struggled with:
2,000+ platform customizations
Costly upgrade cycles
Outdated systems
Poor user experience
The transformationUnisys implemented a fresh-start approach:
Clean ServiceNow instance
Standards-first architecture
User-centric design
Automated workflows
Technical governance framework
Beyond the metrics
Flat licensing costs despite company growth
Seamless HR service integration
Enhanced employee experience
Future-ready foundation
The impact
Faster resolution time through smart scheduling
Hours saved monthly through automation
User satisfaction achieved
Fewer incidents needing agent intervention