Modern support for modern work

IT support as agile as you are

Your workforce operates around the clock, across continents, in multiple languages. Field teams solve complex problems at customer sites. Critical operations run 24/7 across time zones. Night shifts keep productivity flowing when headquarters sleep.

But most IT support models were built for a different era, when work happened in one building, during business hours, in one language.

What if IT support could be as agile as your people? What if routine issues resolved themselves, freeing your experts for challenges that create real impact?

Next-Generation Service Desk brings your service desk into the future

Powered by our exclusive Unisys Service Experience Accelerator technology, this solution delivers personalized technology services that quickly identify and resolve issues while minimizing work interruptions. With omnichannel support, real-time AI-driven guidance and global translation capabilities, you can provide seamless, personalized IT support through your employees' preferred communication methods and languages. The solution adapts to changing business needs while AI-powered tools help resolve issues faster and continuously improve your knowledge base.

Three powerful capabilities make this possible:

Agent assist transforms support conversations
Touchless experiences extend help to any location
Digital assistance provides intelligent support in any language, anytime

Together, they create something remarkable: support that works as hard as your people do.