Agent assist

AI that makes every support conversation smarter

Agents can spend too much time searching for answers instead of solving problems. Tickets bounce between agents who lack the right expertise or language skills. Complex issues force employees to repeat their stories multiple times.

Agent assist changes this by functioning like an intelligent colleague that never gets tired, never forgets procedures and instantly connects the right expert with the right problem.

During live conversations, agent assist:

Automatically searches knowledge bases and presents relevant solutions in real time
Captures conversation details and creates summaries without interrupting human connection
Routes tickets to agents based on language skills and technical expertise

See it in action

When an employee calls speaking Spanish, agent assist automatically routes her to an agent who speaks fluent Spanish and has technical expertise with the specific issue type. No transfers, no repeating information, just immediate expert help in the caller's preferred language. Meanwhile, agent assist automatically generates updated knowledge articles from successful resolutions, ensuring your support database continuously improves for future cases.

The impact

Improved first-call resolution and countless employee hours saved through smarter, more efficient support conversations.