Digital assistance

Instant expert knowledge in any language

Routine requests still overwhelm your team and leave employees waiting for simple answers. Software developers need password resets at midnight. International teams want help in their native language. Customer service reps have basic questions during lunch breaks.

The Unisys Digital Assistant serves as an AI-powered support colleague that provides instant personalized help in virtually any language while maintaining the warmth of human interaction.

Intelligent support that:

Searches knowledge bases and presents information in conversational step-by-step formats
Provides real-time translation and maintains consistent quality across global teams
Seamlessly escalates to human agents with complete context when issues require personal attention

See it in action

A software developer types "Necesito restablecer mi contraseña" (I need to reset my password) at midnight.
The Digital Assistant immediately responds in Spanish with step-by-step password reset instructions. The developer completes the reset in under two minutes and returns to coding. From simple requests like this to complex server troubleshooting with guided instructions sourced from organizational knowledge bases, Digital Assistant handles the full spectrum of support needs.

The impact

Significant reduction in simple ticket volume, instant resolution of routine requests and consistent support quality across all languages and time zones.