When it all works together
05
The crisis: 2 a.m. Bangkok warehouse crash threatens thousands in productivity
Step 1 Digital assistance
Priya starts with instant diagnosis and troubleshooting. When the issue proves complex, seamless escalation transfers her to a live agent with complete context.
Step 2Agent assist
Agent assist routes Priya to Liu, a Thai-speaking warehouse systems expert, surfaces relevant documentation and automatically captures detailed troubleshooting notes.
Step 3Touchless experiences
When they determine a server component needs replacement, Liu guides Priya to the smart tech café for immediate parts access and AR-guided repair instructions.
The result
45 minutes from crisis to resolution. No waiting for business hours.
These are three capabilities that can work together to create powerful, comprehensive experiences that turn support from overhead into competitive advantage.
