Knowledge Assistant: Better answers, faster

Objective: Consolidate scattered knowledge into one trusted source

Associates were spending hours hunting through dispersed documents, outdated sources and disconnected systems. Even after finding information, questions remained: Is this current? Can I trust it? The search for answers consumed time that could have been spent solving problems.

Solution: A “chat-with-your-data” knowledge base

The Knowledge Assistant enables self-service knowledge sharing. Powered by ChatGPT and retrieval-augmented generation, it puts trusted answers into a conversational interface.
Key features include:
Curated multi-tenant knowledge bases across policies, DevSecOps, compliance and more
Responses with context and citations, building trust in every interaction
Feedback loops where associates help improve accuracy, closing the gap between content owners and users

Impact: Augmented decision-making with trusted answers

With knowledge at their fingertips, Unisys associates are working smarter, onboarding faster and making decisions with greater confidence. They are embracing the opportunity to find the answers they need on demand, as evidenced by:

600K+ pages ingested into 42 curated knowledge bases
25,000+ queries answered with 95% positive feedback
6,500+ conversations across 11 business areas
4,000 active users tapping into shared organizational knowledge
Preserved expertise, capturing institutional memory and reducing risk when senior staff retire
Integration with SharePoint and Model Context Protocol, ensuring a centralized source of truth while connecting seamlessly to other AI systems

Through Knowledge Assistant, AI accelerates decisions, improves the quality of work and ensures people always have the insights they need to succeed.